Published: 2022

TERMS OF USE 

These Terms of Use (“Terms”) govern your use of the website and mobile app provided by Khmer Angkor Décor and Construction Co., Ltd (or referred to as “us, we, our”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Platforms.

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein. 

Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately. 

We reserve the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

1. Khmer Angkor Décor and Construction Co., Ltd

1.1 Who we are

Khmer Angkor Décor and Construction Co., Ltd incorporated in December 2017. Our services are Project Design, Construction, and Project Management Consultant.

1.2 How to contact us

For customer support, you may reach out to us via email or through our website customer support chat feature. 

2 Use of our website account

2.1 You will need to register for an account for you to easy buy our products on website/mobile app. But that is an option, you can buy our product without an account. When you register for an account we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe.

2.2 We shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.

2.3 If you wish to delete your account, please send us an email to inform.

3 Restrictions

3.1 Activities Prohibited on the Platforms

The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, engages in any of the prohibited activities.

3.2 Intellectual Property 

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of our trademarks on any other website not approved by us is strictly prohibited. We will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

4 Orders 

4.1 When you place an Order with us, we will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.). 

4.2 Please note that your Order may be subject to additional terms and conditions. 

4.3 Prior to placing the Order

4.4 You are required to provide the delivery address.

4.5 Placing the Order

To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

4.6 Cancelling an Order 

4.6.1 Please contact us immediately via our website customer support chat feature if you wish to cancel your Order after it has been placed. You have the right to cancel your Order. 

4.6.2 Refunds

(i) Online Payment Orders

For refunds, you need to contact us immediately online for help. Please read our return policy.

(ii) Cash-on-Delivery Orders 

You have the right to cancel your Order only if we not yet delivery your products. To cancel your order, please go to your account then remove the order before your order is processed.

4.6.3 We reserves the right to cancel any Order and/or suspend, deactivate or terminate your account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your account and/or with your Order. 

5 Prices and Payments

A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you. 

5.1 Delivery fees are chargeable on every Order unless: 

5.1.1 you opt to collect your Order directly from our dealer (“Pick-Up”); 

5.1.2 you have a valid promotional or discount voucher and apply it at Checkout; or 

5.1.3 unless stated otherwise.

5.2 Prices indicated on the Platforms are as at the time of each Order and may be subject to change. 

5.3 You can choose to pay for an Order using any of the different payment methods offered on the Platforms including: 

5.3.1 Our payment partners: Visa, Master, ABA Pay

5.3.2 Cash-on-Delivery; or 

5.3.3 Such other payment method we offer from time to time. 

5.4 If you have existing credit in your account or valid promotional or discount vouchers, you can use this pay for part or all of your Order as the case may be. 

5.5 After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt. Delivery fees will not appear in your Order receipt if you opt for Pick-Up.

5.6 Payment Methods 

We reserve the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. We do not store your credit card or payment information

5.7 You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, we take responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

6 Delivery, Pick-Up and Dealer Delivery 

6.1 Delivery Areas

We will delivery our products in Cambodia and to other countries around the world. 

6.2 Delivery Time

6.2.1 We shall deliver your Order to the delivery address provided by You. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.).

6.3 Unsuccessful or Failed Deliveries 

6.3.1 In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

(i) no one was present or available to receive the Order; or 

(ii) customer was uncontactable despite attempts to reach the customer via the phone number provided; or

(iii) lack of appropriate or sufficient access to deliver the Order successfully; 

(iv) lack of a suitable or secure location to leave the Order

6.4 Order Pick-Up

You can choose delivery option to “Pick-up” and you come to pick-up your products at our shop.  

7 Vouchers, Discounts and Promotions

7.1 From time to time, we may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.

7.2 Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. 

7.3 Unless otherwise stated, Vouchers can only be used on our Platforms. 

7.4 Vouchers cannot be exchanged for cash.

7.5 We reserve the right to void, discontinue or reject the use of any Voucher without prior notice Individual restaurants terms & conditions apply

7.6 We may exclude certain Vendors from the use of Vouchers at any time without prior notice to you. 

8 Personal Data (Personal Information) Protection 

You agree and consent to us and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms, and shall form a part of these Terms. 

9 Termination

We have the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if we, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. We may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.

10 Amendments 

We may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately.

11 Contact Us

If you wish to contact us regarding any questions or comments you may have, please send an email to our customer support email or via our in-website customer support chat feature.

12 Prevailing Language

In the event of a dispute as to the Terms, the Khmer version shall prevail. The Khmer language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.